Refund policy
Return & Refund Policy
Thank you for shopping at Reloved Artisan. Because most of our products are one-of-a-kind, handmade items we cannot accept returns.
Thank you for shopping at Reloved Artisan. Because most of our products are one-of-a-kind, handmade items we cannot accept returns.
All Sales Are Final
We enforce a strict zero-returns policy. Once an order is placed and processed, it cannot be canceled, returned, or exchanged. Please carefully review your cart—including item details, sizes, and custom specifications—before completing your purchase.
We enforce a strict zero-returns policy. Once an order is placed and processed, it cannot be canceled, returned, or exchanged. Please carefully review your cart—including item details, sizes, and custom specifications—before completing your purchase.
Damages and Order Issues
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the wrong item, contact us within 48 hours at elizabeth@relovedartisan.com. Please include your order number and clear photos of the issue so we can evaluate it and make it right.
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or if you receive the wrong item, contact us within 48 hours at elizabeth@relovedartisan.com. Please include your order number and clear photos of the issue so we can evaluate it and make it right.
Exemptions and Custom Goods
Because our products include custom items and special orders, we cannot accept any returns, changes, or cancellations once production or shipment has begun. We do not accept returns or offer refunds on sale items or gift cards under any circumstances.
Because our products include custom items and special orders, we cannot accept any returns, changes, or cancellations once production or shipment has begun. We do not accept returns or offer refunds on sale items or gift cards under any circumstances.
Exchanges
We do not offer exchanges. If an item arrives damaged and a replacement is approved, we will ship the corrected item to you.
We do not offer exchanges. If an item arrives damaged and a replacement is approved, we will ship the corrected item to you.